Manufacturer’s Warranty

Limited Warranty

V-M Orthotics Ltd warrants all of its DARCO products against defects in materials or workmanship for a limited time when a product is purchased from V-M Orthotics Ltd, or its Authorised Distributors and is used in strict accordance with the product’s Instructions for Use.

Wear-and-Tear Not Covered Under Warranty

Once dispensed to and used by a single patient, DARCO products will display signs of wear-and-tear. This warranty does not cover wear-and-tear associated with normal product use by a patient.

Wear-and-Tear examples include:

  • Worn-down outsoles
  • Frayed fabrics and materials
  • Stretched elastics
  • Worn hook-and-loop closures
  • Compressed insoles and foam materials
  • Dirt and debris

To Make a Warranty Claim

If you believe your product issue is related to reasons related to workmanship and not to reasons related to wear-and-tear, please email info@vmorthotics.co.uk with all of the following:

  1. Your full name, postal address
  2. Photos of the product defect from multiple angles
  3. Proof of purchase from V-M Orthotics Ltd. or an Authorised Distributor showing an order date within the allotted Warranty Timeframe

Warranty is Voided If:

 

  • The product was not purchased from V-M Orthotics Ltd. or one of its Authorised Distributors;
  • The product has been altered in any way by the user, clinician, or seller, to include the product itself, its original packaging, or its original Instructions for Use;
  • The product has been reissued or resold to multiple patients;
  • The product has been used in a manner that deviates from the guidelines provided in DARCO’s Instructions for Use included with each product;
  • The product has been carelessly handled or abused.

Warranty Timeframes

 

Warranty lengths vary by product category. Refer to the table below to determine the applicable warranty for your product.

 

PRODUCT CATEGORYWARRANTY
Post Op Shoes & Accessories6 Months from the Verified Date of Purchase
Diabetic & Wound Care Shoes/Devices6 Months from the Verified Date of Purchase
Cast Shoes & Boots6 Months from the Verified Date of Purchase
Walkers6 Months from the Verified Date of Purchase
Ankle Braces6 Months from the Verified Date of Purchase
Toe Splints3 Months from the Verified Date of Purchase
Offloading Insoles3 Months from the Verified Date of Purchase