Our footwear covers a range of shoe sizes. We always recommend that you measure the length of your foot from the heel to the biggest toe along the underfoot. This will help to ensure that you order the most appropriate size. It is particularly important if your shoe size straddles two of our size categories. Please click on the following link and scroll down to review our insole measurements across our DARCO range of devices. Measuring your foot

Our staff are not medically trained or qualified and cannot provide advice in relation to medical conditions experienced. We strongly recommend that you consult your health care provider prior to purchasing orthopaedic devices. We do however know our products and are always happy to provide information about them.

We do our best to process orders from our online shop on the day we receive them (Mondays – Fridays excluding bank holidays).  Orders are sent out by first class (trackable) post, but we cannot guarantee when this will arrive; most do arrive on the day after they are sent.  We can of course arrange for a guaranteed next day delivery service on your behalf, but this will incur an additional charge.

If you wish to return a purchase, please send it back to our office address – please see below.  As long as your purchase is returned to us in saleable condition (i.e. unworn, unaltered and in the original product packaging) we are always happy to give you a refund for the purchase price, or to exchange the goods.  We will process your refund as soon as the goods are received here, although it may take a few days for the payment to be returned to your account – we have no control over that timing.

V-M Orthotics Ltd
Unit 25 Halesworth Business Centre
Norwich Road
Halesworth
Suffolk
IP19 8QJ